Privacy policy

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you make a purchase in our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address.

When you browse our store, we also automatically receive your device’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (when applicable): With your permission, we may send you emails about our store, new products, and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for shipping, or make a return, we understand that you give us your consent to collect and use that information solely for that specific purpose.

If we ask for your personal information for a secondary reason, such as marketing, we will ask for your explicit consent or offer you the option to decline.

How can I withdraw my consent?
If you change your mind after giving your consent, you can withdraw your consent for us to contact you, collect, use, or disclose your information at any time by contacting us at sales@serenastudio.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payments:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. This data is encrypted using the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete the transaction. After the transaction is complete, the data is deleted.

All direct payment gateways comply with PCI-DSS standards set by the PCI Security Standards Council.

SECTION 5 - THIRD-PARTY SERVICES

In general, third-party services we use only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

Some third-party service providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

We recommend that you read these providers’ privacy policies so you can understand how they will handle your personal information.

Please note that some providers may be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party provider, your information may be subject to the laws of that jurisdiction.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow the best industry practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of electronic transmission or storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

COOKIES
Below are the cookies we use, so you can decide if you want to disable them:

  • _session_id: unique session token, stores information about your session.

  • _shopify_visit: used to track the number of visits (persistent for 30 minutes).

  • _shopify_uniq: counts the number of visits by a unique customer (expires at midnight the next day).

  • cart: unique token, stores information about the contents of your cart (persistent for 2 weeks).

SECTION 7 - AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence, or that you are of legal age and have given your consent for your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make significant changes to this policy, we will notify you here so that you are aware of what information we collect, how, and under what circumstances we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue offering you our products.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our Privacy Compliance Officer at sales@serenastudio.com.