Terms of service

Terms of Service

Introduction
Welcome to Serena Studio. By accessing and using our online store, you agree to comply with these Terms of Service. Please read them carefully before making any purchase.

Use of the Website
2.1. You must be at least 18 years old to use our services.
2.2. You agree to provide truthful, accurate, and up-to-date information at all times.
2.3. Misuse of the website, such as unauthorized access or alteration of its content, is not allowed.

Products and Orders
3.1. All products are subject to availability.
3.2. We reserve the right to modify product prices and descriptions at any time.
3.3. Upon placing an order, you will receive a confirmation email with the details of your purchase.

Payments
4.1. We accept various payment methods, including credit and debit cards, and online payments.
4.2. All payments are subject to security verification.
4.3. We reserve the right to cancel orders in case of suspected fraud.

Shipping and Delivery
5.1. Delivery times may vary depending on the location and product availability.
5.2. We are not responsible for delays caused by third parties or events beyond our control.
5.3. Shipping costs will be calculated at the time of purchase.

Returns and Refunds
6.1. We accept returns within 30 days of receiving the product.
6.2. Products must be in their original, unused condition.
6.3. Refunds will be processed within 10 business days after receiving the returned product.

Intellectual Property
7.1. All intellectual property rights of the website and its content belong to Serena Studio.
7.2. Unauthorized use of our trademarks or content is prohibited.

Privacy
8.1. Your personal information will be handled in accordance with our Privacy Policy.
8.2. We are committed to protecting your data with appropriate security measures.

Modifications to the Terms of Service
9.1. We reserve the right to update or modify these terms at any time.
9.2. Modifications will take effect upon publication on the website.

Contact
For any questions or clarifications regarding these Terms of Service, you can contact us via email at sales@serenastudio.com.